Did you say you have a 5-year warranty?
Up to 5 years, yes. The specific warranty length is noted on each product page, and complete terms are available in the downloadable manuals.
Who pays shipping if I need warranty service?
You pay shipping to us, and we pay shipping back, unless no fault is found. In that case you pay shipping both ways.
Wait a sec, what if I get something that's bad out of the box? You mean I have to ship it back?
If you have a problem within 15 days of receiving the product, let us know and we'll do everything we can to swap it out for you quickly, at no cost to you. However, please note that for trans-shipped products, this will only cover shipping to the trans-shipper.
What if I’ve extensively modified my product, and/or used it as a wine carafe—is it still covered under warranty?
In short, no. We hope you understand. We also hope you understand that "No User-Serviceable Parts Inside" means "opening this product voids the warranty."