Have an amp and a DAC that aren't performing up to snuff? Don't know where the trouble might be? Start here, with our complete system troubleshooting guide.
Start with the location:
1. Are the amp/DAC near a cellphone or WiFi router? If so, move them away.
2. Are you using any headphone adapters or extension cables? Try a different one, or eliminate them if possible.
3. Are you a Windows 8/10 user, or Mac Mavericks/Yosemite/El Capitan/Sierra user? If so, you may have to disable port power management (App Nap on a Mac) or use an external USB powered hub.
If that doesn’t affect the results, try the following with the DAC:
1. Ensure that Schiit USB Output Device is selected in both System Preferences/Control Panel and your player software.
2. Try a different USB port.
3. Try a different USB cable (non-audiophile, true USB 2.0-rated, 2m or less in length—this is extremely important)
4. Try different RCA cables from the DAC to your amp.
5. Try the DAC with a different computer source.
If you’re still having problems:
1. Try the amp with a different source (phone, PC, CD player, whatever works).
2. Try the amp with a different headphone.
3. Replace any headphone adapters or extension cables.
4. If it's a tube amp, swap the tubes into the alternate sockets to see if the problem changes channels. If it changes channels, it's the tubes that are the problem. If the problem is in both channels, try new tubes.
5. If the amp sounds fine, the problem is with the DAC. Contact us for an RA.
6. If the amp has a problem, the problem is with amp. Contact us for an RA.